Effective date: 14 June 2026
These Terms & Conditions ("Terms") govern your access to and use of the Zuno mobile and web applications and website at https://zunotutor.com and related services (collectively, the "Platform"), operated by H&A Living Solution Private Limited, a company incorporated in India that operates the Zuno brand ("Zuno", "we", "us" or "our"). By creating an account, or by accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy and our Cancellation & Refund Policy. These Terms remain in full force and effect while you use the Platform in any form or capacity. If you do not agree, please do not use the Platform.
1. Definitions
- "Customer" means a user who books or seeks to book services through the Platform (and, where the service is for a minor or dependent, the responsible adult booking on their behalf).
- "Professional" means an independent service provider (such as a tutor, nurse, caregiver, physiotherapist, fitness trainer, music teacher, yoga instructor, wellness expert, nutritionist, or similar) who lists services and accepts bookings through the Platform.
- "Booking" means a confirmed request by a Customer for a Professional's services at a specified date, time and mode (online or home visit).
- "Plan" means a recurring multi-session subscription (for example a 1, 2 or 3-month schedule) booked through the Platform.
- "Trial" means a one-time introductory session a Customer may book with a Professional.
- "Services" means the professional services delivered by Professionals to Customers; Zuno itself does not provide these Services.
2. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract under applicable law to use the Platform. By using the Platform you represent and warrant that you meet these requirements and that all information you provide is true, current and complete.
Where a Customer books Services on behalf of another person (for example, a child or an elderly family member), the Customer remains responsible for the booking and for ensuring appropriate consent and supervision.
3. Role of Zuno — a marketplace
Zuno acts as a facilitator platform that helps Customers connect with independent Professionals based on their requirements. Zuno is not a healthcare provider, educational institution, fitness centre, staffing agency, or employer of any Professional, and does not provide the Services directly.
Professionals are independent contractors and are not employees, agents, partners or representatives of Zuno. Any contract for Services is formed directly between the Customer and the Professional. Zuno is not a party to that contract and does not deliver, supervise, or control the manner in which Services are performed.
We do not guarantee academic improvement, examination success, test results, rank, recovery, fitness outcomes, or any particular result. All outcomes depend on the Customer's effort, the Professional's ability, and various external factors beyond our control.
4. Use of the Platform
Your access to the Platform is solely at the discretion of the Company. We authorise you to access the Platform only to acquire information, enrol/register, or otherwise be part of the Zuno community.
We reserve the right, at our sole discretion, to suspend, prohibit or restrict your ability to use or access the Platform (or any part of it) at any time — including while we investigate complaints or alleged violations of these Terms, or for any other reason, including misuse of the Platform in any manner.
Your use of the Platform is governed by these Terms, our Privacy Policy and our other policies, which you undertake to adhere to from your first access of the Platform.
5. Accounts and security
Accounts are created and secured using phone-number verification (OTP). You are responsible for maintaining the confidentiality of your account and device, and for all activity that occurs under your account.
You agree to provide accurate information and keep it up to date, and to notify us promptly of any unauthorised use of your account. We may suspend or terminate accounts that contain false information, that cannot be verified or authenticated, or that are used in breach of these Terms.
6. Professional registration and onboarding
You are not eligible to register as a Professional if you are a minor under applicable law. By registering, you represent that you are of legal age to form a binding contract.
You must provide true and valid certificates, qualifications, or degrees affiliated with a recognised institution, and any other information required on the Platform. You shall ensure the information you provide is complete, accurate and up to date.
You should be willing to conduct sessions at the Customer's home, at designated premises, or digitally, as applicable to your Service. After you complete registration and we evaluate your information, our representatives may contact you. Registration and listing are facilitated at the Company's discretion.
You will not be considered an employee of the Company at any stage while registered as a Professional.
7. Verification and background checks
Professionals are required to submit identity and qualification documents, which we review as part of an onboarding and verification process. While we take reasonable steps to verify Professionals, no verification process is perfect.
Zuno does not guarantee the identity, qualifications, licensing, competence, conduct, or suitability of any Professional, nor the accuracy of any listing. Customers are encouraged to exercise their own judgement, check credentials where relevant, and take reasonable safety precautions, particularly for home visits.
8. Obligations of the Professional
- Perform all obligations in a professional, ethical, legal and socially responsible manner.
- Do not engage in any act involving moral turpitude, or any act that may give rise to discrimination based on caste, creed, sex or religion, or that may cause mental or physical injury to any Customer.
- Conduct interactive sessions and, where applicable, address academic and non-academic queries raised by the Customer or their guardian to their reasonable satisfaction.
- You acquire no right, title or interest in the Company's content, materials, software, logo or brand name ("Content"), and shall not claim any such right.
- Protect the confidential information and goodwill of the Company.
- Support the Company in the marketing and promotion of the Platform, suo moto or as requested, for which incentives may be mutually agreed.
- Maintain suitable premises and facilities where applicable, and participate in periodic review meetings as specified by Zuno.
- Indemnify Zuno, its directors, employees and officers from any claim, loss or liability arising out of your negligence, default, act, omission, breach of applicable law, or illegal conduct.
9. Bookings, sessions and plans
Customers may book a Trial, a single session, or a Plan with a Professional. A Booking is confirmed when the Professional accepts it and, where applicable, payment is successfully authorised or captured.
A confirmed Booking blocks the relevant time slot(s) in the Professional's calendar. For Plans, all scheduled sessions are blocked on acceptance. Both parties agree to be available at the scheduled time and mode, to communicate respectfully, and to behave lawfully and professionally during each session.
For home visits, Customers are responsible for providing a safe, lawful environment. Professionals may decline or end a session that is unsafe, abusive, or outside the scope of the booked Service.
10. Obligations of the Customer
- Fees are payable in advance for the session or Plan duration, through the methods made available on the Platform.
- If payment of fees remains in default for a continuous period of seven (7) days, the relevant enrolment or Plan may stand cancelled, and the associated benefits may be withdrawn.
- You acquire no right, title or interest in the Company's Content and shall not claim any such right.
- Information you provide must be complete, accurate and current; if it is untrue, inaccurate or incomplete, we may refuse or cancel the relevant Booking or enrolment.
- On discontinuing a subscription, your access to the related account features may be suspended.
- For home visits involving minors or dependents, the Customer is responsible for conveyance, consent and supervision; the Professional and the Company hold no responsibility for such conveyance.
11. Fees, payments and escrow
Fees for Services are set by Professionals and displayed before booking. Payments are processed by our third-party payment partner (Razorpay). Zuno does not store your full card or bank details.
Customer payments are held in escrow and released to the Professional after the Service is completed, subject to these Terms and our Cancellation & Refund Policy. Zuno charges a platform fee on each Booking, disclosed in-app at the time of booking.
Professionals are solely responsible for their own taxes, registrations, licences and statutory compliance arising from the Services and any payouts they receive.
12. Cancellations, no-shows and refunds
Cancellations, no-shows, and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. In summary, Customers may cancel free of charge up to one (1) hour before the scheduled slot; later cancellations and no-shows may not be eligible for a refund.
13. Reassignment and transfer
Upon request, due to continued unavailability of a Professional, lack of adequate session quality, or at the sole discretion of Zuno, a Customer may be transferred to another Professional. Such transfers are initiated and processed by Zuno, generally after prior consultation with the Customer (or the guardian of a minor).
On transfer, the number of remaining sessions in a Plan is preserved according to the tenure of the subscription. The applicable per-session fee for the transferred Customer follows the relevant class/session structure (for example, 1:1).
14. Trial allocation and conversion
Trial assignment is at the sole discretion of Zuno, and no fee is charged for a Trial beyond any disclosed platform fee. Trials may be assigned to any eligible Professional from time to time, depending on slot availability, historical conversion, compliance and retention.
Zuno is responsible for follow-ups after a Trial. A Professional should not contact the Customer or guardian for follow-up unless requested by the Zuno team. On a successful conversion, every reasonable attempt is made to assign the Customer to the Professional who conducted the Trial; however, Zuno may assign another Professional at its discretion (for example, due to slot unavailability, disciplinary issues, or unsatisfactory performance). The last Trial taken before payment is treated as the successful Trial.
15. Session recordings and quality monitoring
For quality and training purposes, Zuno may maintain a digital record of online sessions. Such recordings remain the property of Zuno, and Zuno reserves the right to analyse the recorded data to enhance the Services, teaching quality and session experience. By using the Platform you acknowledge that calls may be monitored or recorded for quality assurance and training.
16. Safety and supervision
Where a session involves a minor, Professionals should conduct it only when at least one parent or responsible adult is present. Customers and guardians are advised to supervise sessions appropriately.
Professionals must be treated with respect and dignity at all times. Zuno shall not be responsible for any misconduct, theft, loss of belongings, personal disputes, or any activity occurring during sessions. Proper supervision is strongly recommended.
17. Ratings, reviews and content
Customers may rate and review a Professional only after a completed Booking. Reviews must be honest, relevant and lawful, and must not contain abusive, defamatory, discriminatory or misleading content.
You grant Zuno a non-exclusive, royalty-free licence to host, display and use the content you submit (such as reviews and profile information) for operating and promoting the Platform. We may remove content that violates these Terms, and Professionals whose ratings fall below our quality threshold may be delisted.
18. Acceptable use
You agree not to:
- use the Platform for any unlawful, fraudulent, or harmful purpose, or to harass, threaten, or discriminate against any person;
- circumvent the Platform to take bookings or payments "off-platform" in order to avoid fees;
- provide false information, impersonate others, or misrepresent your qualifications;
- upload malware, scrape data, or interfere with the security or operation of the Platform;
- solicit, or attempt to engage Professionals or Customers for, any illegal service.
19. Fraud and enforcement
In case of any fraud, misconduct, misrepresentation, or illegal activity committed by a Professional or Customer against another user or against Zuno, we reserve the right to suspend or permanently terminate the relevant account, initiate appropriate legal proceedings, and claim damages where applicable.
20. Intellectual property
The Platform, including its software, design, "Zuno" name and logo, and content (excluding user-submitted content), is owned by or licensed to Zuno and protected by applicable intellectual-property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.
21. Third-party services and links
The Platform relies on third-party services, including Razorpay (payments), Google Firebase / Google Cloud (hosting, database, notifications) and mapping providers. Your use of those features may also be subject to the third party's terms.
The Platform may contain links or references to third-party websites, affiliates or business partners, provided solely for your reference. We do not endorse, and are not responsible for, such third-party material. You access them at your own risk and should take precautions (such as virus protection) for anything you select or download.
22. Disclaimers
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the maximum extent permitted by law. Zuno does not warrant that the Platform will be uninterrupted, error-free or secure, or that any Professional or Service will meet your expectations or achieve any particular outcome.
Zuno accepts no liability, whether resulting from negligence or otherwise, for any act of a Professional, including corporal punishment, physical or sexual harassment, or other misconduct. Zuno is not responsible for any damage to, or viruses that may infect, your equipment arising from your access to or use of the Platform. If you are dissatisfied with the Platform, your sole remedy is to discontinue using it.
23. Limitation of liability
To the maximum extent permitted by law, Zuno and its directors, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill, or for personal injury arising from the Services.
To the extent Zuno is found liable, its total aggregate liability arising out of or relating to the Platform shall not exceed the greater of (a) the total platform fees actually received by Zuno from you in the three (3) months preceding the event giving rise to the claim, or (b) INR 1,000.
24. Indemnity
You agree to indemnify and hold harmless Zuno from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Platform, your Services (if you are a Professional), your breach of these Terms, or your violation of any law or third-party right.
25. Suspension and termination
We may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, misrepresent information, engage in unlawful activity, submit information that cannot be verified or authenticated, create risk or legal exposure, or repeatedly receive low ratings or complaints.
You may stop using the Platform and request account deletion at any time. Provisions relating to User Covenants, Limitation of Liability, Indemnity, Disclaimer and Dispute Resolution, and any others that by their nature should survive, will survive termination of these Terms.
26. Governing law and disputes
These Terms are published in compliance with, and governed by, the laws of India, including the Indian Contract Act, 1872; the Information Technology Act, 2000 and the rules made thereunder (including the SPI Rules and Intermediaries Guidelines); and applicable consumer-protection law.
These Terms shall be governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts at Jaipur, Rajasthan. The parties will first attempt to resolve any dispute amicably; failing which, the dispute shall be referred to a sole arbitrator appointed with mutual consent, with the seat and venue of arbitration at Jaipur.
27. General provisions
This document should be read together with our Privacy Policy, Cancellation & Refund Policy, and all other applicable policies. We reserve the right, at our sole discretion, to amend, modify or update these Terms at any time; such changes are effective upon publication on the Platform, and your continued use constitutes acceptance.
28. Contact
For questions about these Terms, or any matter relating to your rights and personal information, contact us:
- Email: zunosupport@zunotutor.com
- Legal: legal@zunotutor.com
- Website: https://zunotutor.com
- Registered office: H&A Living Solution Private Limited, Plot No. E-191, Kardhani, Kalwar Road, Jhotwara, Jaipur, Jaipur - 302012, Rajasthan, India
Our office can be contacted between 9:00 AM and 12:00 PM, Monday to Saturday, except public holidays. For grievances, see the Grievance Officer details in our Privacy Policy.